Shipping & Delivery
We try our hardest to despatch all orders within 48 hours (depending on what time you placed your order). Items are usually dispatched from the United Kingdom or the United States.
Wherever possible we use Tracked & Sign deliveries to ensure that you receive your item safely and securely. In some cases, this does mean a higher shipping cost than standard postal service, but our experience is that this is the safest and most reliable way to get items to you in a reasonable time span and good order.
Because The Smile Book is quite bulky and heavy, some time must be allowed for delivery, even with Tracked & Sign services. We provide information on this below:
UNITED STATES, EUROPE & REST OF WORLD
International shipping is carefully calculated on the weight, size and value of your order, so the options can vary depending on what you have purchased.
The simplest way to see is to head through to the checkout and enter your delivery address/country; we’ll automatically show you the wide variety of available options you have, don’t worry, you won’t be charged.
Unfortunately we cannot ship to Brazil, Turkey, Israel and Russia.
Deliveries are set by priority mail, and the following timescales should be allowed:
- United States - Please allow 2 weeks
- Europe - Please allow 1-2 weeks
- Rest of World - Please allow 2-4 weeks
Typically, deliveries should take 2-5 working days but please allow 1 week.